Puget Sound Blood Center (Healthcare)
Industry
Business Challenge
The Blood Center must maintain system availability in order to provide life-saving blood to patients. Should problems arise, the Blood Center’s IT team must quickly identify the problem, distinguish between network and application root cause, and notify the right resources for expedient resolution. The team was frustrated by lengthy problem resolution, a lack of audit trails and the inability to monitor user activity for HIPAA compliance.
Solution
Business Results
By improving system availability and network visibility, the Blood Center achieved tangible business results using StealthWatch:
- Increased on-time blood delivery— directly tied to improved patient care and lives saved
- Decreased network and system downtime, and higher user productivity
- Decreased consultant costs now that Blood Center network engineers have more time to work on strategic projects
- Improved employee morale
- 100% ROI from StealthWatch, which has prevented less than one day of network downtime
