The Lancope Enterprise Premium Support Offering is designed to provide an enterprise customer proactive and reactive support along with the ongoing customer management they will need to make their implementation and continued use of the StealthWatch System a success. This type of support offering results in a very high level of engagement between the customer and Lancope. Lancope's dedicated resources and corresponding services are designed to help the customer achieve the outcomes and level of success they wanted to achieve when they purchased the StealthWatch system.
Lancope StealthWatch System customers receive world-wide 24/7 Customer Support from product experts and personalized customer care professionals to help mitigate any StealthWatch System issues that may arise.
The 24/7 Customer Support team can be contacted via the Customer Support Community Portal or via phone at +1 800.838.6574. There is no additional charge to the customer for receiving this customer support.
The Lancope 24/7 Customer Support team provides assistance in planning, installation, training, trouble-shooting, maintenance, upgrading and implementation of the StealthWatch system. By providing this additional level of support, Lancope is heloing to ensure that our customers are getting the full amount of usage and support of the StealthWatch system.