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Customer Support

The Lancope 24/7 Customer Support team provides assistance in planning, installation, training, troubleshooting, maintenance, upgrading and implementation of the StealthWatch System. By providing this additional level of support, Lancope is helping to ensure that our customers are getting optimal usage from their StealthWatch technology.

24 hours a day, 7 days a week

Lancope StealthWatch System customers receive worldwide 24/7 Customer Support from product experts and personalized customer care professionals to help mitigate any issues that may arise. The 24/7 Customer Support team can be contacted via the Customer Support Community Portal or via phone. There is no additional charge to the customer for receiving this support.

The Lancope 24/7 Customer Support team provides assistance in planning, installation, training, trouble-shooting, maintenance, upgrading and implementation of the StealthWatch System. By providing this additional level of support, Lancope is helping to ensure that our customers are getting the full amount of usage and support of the StealthWatch System.

USA: +1 800-838-6574 | UK: +44 1224-928003 | AU: +61 87-0706135 | UAE Toll Free: 800-0-3570-4301 UAE: +971 4550-9363

The Lancope Enterprise Premium Support Offering is designed to provide an enterprise customer proactive and reactive support along with the ongoing customer management they need to make their implementation and continued use of the StealthWatch System a success. This type of support offering results in a very high level of engagement between the customer and Lancope. Lancope's dedicated resources and corresponding services are designed to help the customer achieve the outcomes and level of success they wanted to achieve when they first purchased the StealthWatch System.

Customer Community

Our customers have access to the Lancope Customer Community, which provides access to training, along with the latest product documentation, knowledge base atricles, forums and videos, plus the option to submit web-based support requests (cases). The Community also allows our customers to provide feedback to Lancope regarding ideas for product enhancements. 

 

Testimonial

“[StealthWatch provides] access to the highly trained staff to help us talk through alerts and issues that we have on our network.”

Webster Financial Corporation